Seller: Full Send Services Inc., doing business as Prism Bio-Research
Customer support: support@prismbioresearch.com · 407-842-1492
Location: Orlando, FL 32811
Order Processing
Orders are processed Monday through Friday, excluding holidays. Orders placed before the daily cutoff are generally processed the same business day, subject to inventory, customer attestation, payment authorization, and any additional review. Bank payments ship after payment confirmation. If an order cannot be processed, we will contact the customer using the information provided at checkout.
Domestic Shipping
Domestic orders ship by tracked courier to the shipping address provided at checkout. Standard delivery typically takes 3–5 business days after processing; carrier estimates are not guaranteed. Tracking information is emailed when the order ships. Customers are responsible for providing a complete and accurate delivery address. Contact support promptly if an address correction is needed; an address cannot be changed after the carrier accepts the shipment.
International Shipping
International availability depends on destination regulations and carrier service. The recipient is the importer of record and is responsible for determining whether an item may lawfully be imported, possessed, and used for laboratory research in the destination jurisdiction, as well as for customs documentation, duties, taxes, and carrier fees. Prism Bio-Research may cancel an order that cannot be shipped lawfully or reliably.
Returns
Return requests must be submitted within 14 calendar days after delivery. To qualify, a product must be unused and unopened, in its original packaging, with the product-level tamper-evident seal intact. We cannot accept a return after a vial, pouch, carton, or other product package has been opened or its tamper-evident seal has been broken.
Before sending a return, contact support@prismbioresearch.com or call 407-842-1492 to request return authorization and instructions. Unauthorized returns may be delayed or refused. Unless the return is caused by our error or a product arrived damaged, the customer is responsible for return shipping. Use a tracked service; Prism Bio-Research is not responsible for a return lost in transit.
Refunds
Approved refunds are issued to the original payment method after the returned product is received and inspected. Please allow 3 business days for inspection and an additional 5–10 business days for the bank or payment provider to post the refund. Original shipping and expedited-delivery charges are nonrefundable unless the order was incorrect or arrived damaged.
Damaged, Incorrect, or Missing Items
Contact us within 48 hours after delivery if an order is damaged, incorrect, or missing an item. Include the order number and clear photographs of the shipping package, label, tamper seal, and affected product. After review, we will provide an appropriate replacement, refund, or prepaid return label.
Cancellations
An order may be canceled before it enters fulfillment. Once an order has been packed or transferred to the carrier, it can no longer be canceled and is subject to the return conditions above.
Last updated July 26, 2026.
